Stakeholder driven indicators for eHealth performance management.

Area of Science:

• Health Informatics
• Information Systems Management
• Public Health Policy

Background:

• eHealth systems are crucial for modern healthcare delivery.
• Evaluating eHealth development requires comprehensive indicators beyond technical metrics.
• Stakeholder perspectives are vital for successful eHealth implementation and adoption.

Purpose of the Study:

• To develop a set of eHealth development evaluation indicators.
• To integrate stakeholder approaches with technical assessment criteria.
• To support the monitoring and improvement of national eHealth information systems.

Main Methods:

• Compilation of a corpus of eHealth evaluation indicators.
• Grouping respondents based on geographical distribution and job/institutional diversity.
• Analysis of managerial insights on the hierarchy of eHealth indicators.

Main Results:

• A minimum set of indicators reflecting stakeholder approaches and complementing technical assessments.
• Identification of managerial insights for prioritizing eHealth data system implementation.
• Validation of indicators for monitoring national eHealth information system progress.

Conclusions:

• The developed indicators offer practical guidelines for eHealth system development and outcome evaluation.
• The findings are particularly relevant for Lithuania's eHealth data system implementation.
• This research provides a novel approach to assessing eHealth development by incorporating stakeholder views.