Value-based HR practices, i-deals and clinical error control with CSR as a moderator

Area of Science:

• Healthcare Management
• Human Resource Management
• Patient Safety

Background:

• System factors are crucial for patient safety, but human factors, including idiosyncratic deals (i-deals), also play a significant role in addressing system deficiencies.
• Understanding the interplay between HR practices, employee-initiated agreements, and clinical error reduction is essential for enhancing healthcare quality.

Purpose of the Study:

• To investigate how value-based human resource (HR) practices catalyze idiosyncratic deals (i-deals) among clinicians.
• To examine the influence of these i-deals on clinical error control within hospital settings.
• To analyze the moderating role of corporate social responsibility (CSR) in the relationship between value-based HR practices and i-deals.

Main Methods:

• Data collected from middle-level clinicians in Vietnamese hospitals.
• Statistical analysis to confirm the proposed effect chain and moderation.

Main Results:

• Value-based HR practices positively influence the formation of i-deals.
• I-deals significantly contribute to improved clinical error control.
• Corporate social responsibility (CSR) moderates the relationship between value-based HR practices and i-deals, strengthening their positive impact.

Conclusions:

• The study confirms a significant effect chain: value-based HR practices foster i-deals, which in turn enhance clinical error control.
• CSR acts as a crucial moderator, amplifying the positive effects of HR practices on i-deals.
• Findings expand HRM literature by identifying i-deals and clinical error control as key outcomes of strategic HR practices in healthcare.