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Poor service is not acceptable.

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    Improving the patient experience requires attention to the nurses

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    Area of Science:

    • Nursing
    • Healthcare Administration
    • Patient Experience

    Background:

    • The nurses' station is a critical interface influencing patient and family perceptions.
    • Understanding public perception is vital for enhancing healthcare environments.

    Purpose of the Study:

    • To emphasize the importance of public perception of the nurses' station.
    • To advocate for professional development focused on improving patient and relative experiences.

    Main Methods:

    • Qualitative analysis of patient and family feedback.
    • Review of existing literature on healthcare environment design and patient satisfaction.

    Main Results:

    • Public perception of the nurses' station significantly impacts overall patient satisfaction.
    • Proactive professional development is needed to address patient experience concerns.

    Conclusions:

    • Healthcare professionals must prioritize the patient and family experience.
    • Enhancing the nurses' station environment is a key strategy for improving healthcare outcomes.