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Listen: When words don't come easy.

Sandra van Dulmen1

  • 1NIVEL (Netherlands institute for health services research), Utrecht, The Netherlands; Department of Primary and Community Care, Radboud University Medical Center, Nijmegen, The Netherlands; Faculty of Health Sciences, University College of Southeast Norway, Drammen, Norway.

Patient Education and Counseling
|June 22, 2017
PubMed
Summary
This summary is machine-generated.

Effective listening is crucial in healthcare communication but often overlooked. Enhancing listening skills for patients and health professionals through policy, practice, and research can unlock its full potential.

Keywords:
AssessmentHealth literacyInterventionListening

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Area of Science:

  • Healthcare Communication
  • Medical Education
  • Patient-Provider Relationships

Background:

  • Listening is fundamental to healthcare interactions but receives limited research and teaching attention.
  • Effective communication is vital for achieving patient-centered care goals.

Purpose of the Study:

  • To explore diverse perspectives on listening in healthcare.
  • To examine the implications of listening for goal-directed communication.
  • To highlight the underutilized potential of listening in healthcare settings.

Main Methods:

  • Analysis of listening from multiple viewpoints: the patient, the health professional, and the self.
  • Illustration through relevant research findings.

Main Results:

  • Listening is a complex, multidimensional concept with various roles in healthcare.
  • Improving listening skills requires interventions in policy, practice, and research.
  • Research on enhancing listening skills shows promising results.

Conclusions:

  • Healthcare listening possesses significant untapped potential.
  • Interventions targeting policy, practice, and research can enhance listening.
  • Effective listening requires more than just hearing; it involves attention, empathy, and observation.