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[Patients : becoming a person before being a partner].
Béatrice Schaad1, Céline Bourquin2, Francesco Panese3
1Service de communication, CHUV, 1011 Lausanne.
Revue Medicale Suisse
|June 23, 2017
Summary
Patients and healthcare professionals desire recognition as individuals within the care relationship, not immediate partnership. Increasing technology and standardization in healthcare lead to a loss of subjectivity for all parties involved.
Area of Science:
- Healthcare studies
- Patient experience research
- Sociology of medicine
Background:
- The concept of patient-provider partnership is increasingly discussed in healthcare.
- However, the actual desires of patients, relatives, and healthcare professionals regarding this partnership remain less understood.
- Technological advancements and standardization in care delivery may impact the subjective experience of all involved.
Purpose of the Study:
- To investigate whether patients and healthcare professionals aspire to a partnership in the care relationship.
- To explore the subjective experiences of patients, relatives, and healthcare professionals within the current healthcare system.
- To understand the impact of technologization and standardization on the patient-provider dynamic.
Main Methods:
- Analysis of data collected by the Espace Patients&Proches at Lausanne University Hospital.
- Qualitative examination of complaints and feedback regarding healthcare-related problems.
- Exploration of user experiences concerning de-subjectivization in care.
Main Results:
- Patients, their relatives, and healthcare professionals report a "de-subjectivization" process.
- This de-subjectivization is linked to the increasing technologization and standardization of care.
- The primary desire expressed is for recognition as subjects, rather than immediate partnership.
Conclusions:
- The current push for patient-provider partnership may overlook the fundamental need for subjective recognition.
- Patients, relatives, and professionals are not yet seeking a symmetrical relationship in care.
- Addressing the de-subjectivization caused by technologization is crucial before pursuing partnership models.
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