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Could Emotional Intelligence Make Patients Safer?
Estelle Codier1, David D Codier
1Estelle Codier is an associate professor in the School of Nursing and Dental Hygiene at the University of Hawaii, Manoa, in Honolulu. David D. Codier is the director of Environmental Health and Safety, Banner Health System, Mesa, AZ. Contact author: Estelle Codier, codier@hawaii.edu. The authors have disclosed no potential conflicts of interest, financial or otherwise.
The American Journal of Nursing
|June 24, 2017
Summary
Emotional intelligence skills improve communication and teamwork, which are crucial for reducing medical errors. Enhancing emotional intelligence can positively impact patient safety and care quality.
Area of Science:
- Healthcare Communication
- Patient Safety Research
- Organizational Psychology
Background:
- Medical errors frequently stem from communication failures.
- Accurate communication is vital for patient-centered care, team collaboration, and patient safety.
- Emotional intelligence (EI) is linked to improved communication and conflict resolution.
Purpose of the Study:
- To explore the role of emotional intelligence in enhancing healthcare communication.
- To investigate the potential impact of EI on patient safety and team performance.
Main Methods:
- Literature review of studies in nursing and other disciplines.
- Analysis of research demonstrating the effects of emotional intelligence on communication and performance.
Main Results:
- Emotional intelligence abilities enhance interpersonal communication.
- EI supports effective conflict resolution within healthcare teams.
- Improved communication and EI correlate with better individual and team performance.
Conclusions:
- Emotional intelligence is a key factor in improving healthcare communication.
- Developing EI skills may be a viable strategy to enhance patient safety.
- Further research is warranted to fully understand EI's impact on patient outcomes.
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