A collective national approach to fostering innovation in complex care

The Complex Care Innovation Lab convenes 15 organizations from across the country that are innovators in health care delivery for low-income populations with complex needs. These organizations have identified several elements that are core to successful complex care programs, including: (1) incorporating patient-centered approaches to care; (2) utilizing a non-traditional workforce; (3) employing data-driven strategies; and (4) leveraging flexible payment models that assign accountability to providers and facilitate interventions to integrate health and social services. Insights from the Innovation Lab may help other health care stakeholders to cost-effectively serve high-need, high-cost populations in an evolving policy environment.