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Impact of Managers' Coaching Conversations on Staff Knowledge Use and Performance in Long-Term Care Settings
Greta G Cummings1, Sarah J Hewko2, Mengzhe Wang3
1Professor, Level 3, Edmonton Clinic Health Academy, Faculty of Nursing, University of Alberta, Edmonton, Alberta, Canada.
Worldviews on Evidence-Based Nursing
|July 30, 2017
Summary
Nursing home managers’ coaching skills positively influenced staff research use but negatively impacted job satisfaction. Resonant leadership improved manager support and staff job satisfaction, highlighting leadership’s role in healthcare settings.
Area of Science:
- Nursing Home Management
- Healthcare Leadership
- Organizational Psychology
Background:
- Nursing homes face increased demands due to longer lifespans and complex care needs.
- Nurse managers are crucial for staff job satisfaction, research utilization, and resident outcomes.
- Leadership coaching skills are valuable for improving nursing practices.
Purpose of the Study:
- To evaluate a model of nursing home staff perceptions.
- To examine the impact of managers' coaching conversations on research use.
- To assess the influence of work context and leadership on staff outcomes.
Main Methods:
- A two-group crossover design involving 33 nursing home managers and 333 staff members.
- Managers attended a 2-day coaching development workshop.
- Structural equation modeling analyzed survey data collected at three time points.
Main Results:
- Resonant leadership strongly correlated with manager support, influencing coaching frequency.
- Coaching conversations positively, though not significantly, related to persuasive research use, enhancing instrumental research use.
- Coaching conversations were significantly negatively associated with staff job satisfaction.
Conclusions:
- Leadership context significantly impacts healthcare practitioners' job satisfaction and research use.
- One-on-one coaching may present challenges for staff unaccustomed to such interactions.
- Resonant leadership positively affects manager support and nursing home staff job satisfaction.
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