Margaret's Story: What Happens When All the Tools Are in Place and No One Uses Them?

Kevin P Browne¹, Lynn S Muller

• ¹Kevin P. Browne, MSN, RN, CCRN, has been a nurse for 30 years. He is a member of the Executive Nursing Leadership Team at Memorial Sloan Kettering Cancer Center (MSKCC) in New York City, where he is the Deputy Chief Nursing Officer and is responsible for the integration of practice, quality, and education for more than 3,000 Registered Nurses. Prior to his current position, Kevin was the Director, Critical Care and Pediatric Nursing Services MSKCC; Nurse Leader, Cardiac Surgical Services Maimonides Medical Center (MMC); Cardiothoracic Clinical Nurse Specialist, MMC; Critical Care Educator, New York Hospital (NYH); and Staff Nurse, Cardiothoracic Surgical Recovery NYH. Kevin achieved a BSN from the State University of New York Downstate Medical Center School of Nursing in 1987 and an MSN from Columbia University School of Nursing in 1992. He is a licensed Clinical Nurse Specialist in New York State and is currently a Doctor of Nursing Practice degree candidate at Saint Peter's University. Kevin is certified by the American Association of Critical Care Nurses. He is the President of the Local NYC chapter of Men in Nursing and resides in Brooklyn with his two children. Lynn S. Muller, JD, BA-HCM, RN, CCM, is a nurse attorney, independent professional case manager, and managing partner of Muller & Muller. Her law practice includes defense of health care professionals before the state licensing boards, consultant on such issues as regulatory compliance and accreditation, litigation, Wills, Trusts and Estates, and Family law. Dr. Muller is the Contributing Editor of Professional Case Management: The Official Journal of the Case Management Society of America (CMSA) and has authored more than 50 articles. She is the legal chapter author of the third edition of Case Management: A Practical Guide for Education and Practice and the third edition of the CMSA Core Curriculum for Case Management. She is a sought-after keynote and session speaker for national and regional nursing and case management conferences. Lynn is a contributor to the CMSA Career & Knowledge Pathways Project and the newly revised CMSA Standards of Practice for Case Management. She is as a former commissioner for CCMC, a past president of the New Jersey Chapter of CMSA, and an advocate for Title Protection and Professional Case Management Practice.