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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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Developing patient rapport, trust and therapeutic relationships.

Bob Price1

  • 1Surrey.

Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|August 10, 2017
PubMed
Summary

Building and maintaining patient-nurse rapport is crucial for effective care. This involves establishing trust, demonstrating commitment to psychological well-being, and guiding patients through recovery, with reflective exercises aiding this process.

Keywords:
partnership workingpatient supportperson-centred carerapporttherapeutic relationshipstrustvulnerability

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Area of Science:

  • Nursing
  • Psychology
  • Healthcare Communication

Background:

  • Therapeutic relationships between patients and nurses are foundational in healthcare.
  • Establishing and maintaining rapport is essential for effective patient care.
  • Challenges can impede the development and sustainability of the nurse-patient therapeutic alliance.

Purpose of the Study:

  • To explore the development and maintenance of rapport in the nurse-patient therapeutic relationship.
  • To identify common challenges encountered in building therapeutic alliances.
  • To provide practical tools for nurses to foster genuine and effective patient care.

Main Methods:

  • The study utilizes case study examples to illustrate key concepts.
  • Three reflective exercises are presented for practical application by nurses.
  • Evidence-based insights are used to explain challenges and solutions.

Main Results:

  • Rapport is initiated through initial questioning and evolves with demonstrated commitment to patient well-being.
  • Challenges in therapeutic relationships can be overcome by genuine nursing care.
  • Effective rapport management supports patient progress and recovery planning.

Conclusions:

  • Nurses must actively cultivate and sustain rapport throughout the therapeutic relationship.
  • Reflective practice and understanding potential challenges are key to providing genuine patient care.
  • The nurse's role extends to facilitating patient assessment and future recovery planning.