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No-Show Rates When Phone Appointment Reminders Are Not Directly Delivered

Alan R Teo1, Christopher W Forsberg1, Heather E Marsh1

  • 1Dr. Teo and Dr. Dobscha are with the Department of Psychiatry, Oregon Health & Science University (OHSU), Portland, and with the Health Services Research and Development Service (HSR&D) Center to Improve Veteran Involvement in Care, Veterans Affairs (VA) Portland Health Care System, Portland, Oregon. Mr. Forsberg is with the Seattle Epidemiologic Research and Information Center, VA Puget Sound Health Care System, Seattle. He is also with the HSR&D Center to Improve Veteran Involvement in Care, VA Portland Health Care System, where Ms. Marsh and Dr. Saha are affiliated. Dr. Saha is also with the Department of Internal Medicine, OHSU.

Psychiatric Services (Washington, D.C.)
|October 3, 2017
PubMed

Keywords:
No-showPDSAPrimary careQuality improvementVeterans issues

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