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Updated: Feb 20, 2026

Functional Near-Infrared Spectroscopy Hyperscanning Study in Psychological Counseling
Published on: January 17, 2025
Financial Sector Workers' Experiences of Managing Suicidal Clients
Siobhan O'Neill1, Edel Ennis1, Danielle McFeeters1
11 School of Psychology, Ulster University, L. Derry, Northern Ireland, UK.
Background:
Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality.
Aim(S):
This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide.
Method:
Semistructured interviews (open-ended questions) were used.
Results:
Interpretative phenomenological analysis (IPA) identified four themes, namely: (1) avoidance versus confrontation of reality (management of the debt); (2) role conflict (recovering the debt vs. supporting the client); (3) emotional impact and distancing from clients (coping with concerns for client welfare); (4) desire for support (practical and emotional training and support needs).
Limitations:
The frequency with which such clients were encountered was not assessed.
Conclusion:
These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member's goal is to recover debt.
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