Patient satisfaction with mental health services based on Andersen's Behavioral Model

Area of Science:

• Healthcare Research
• Mental Health Services
• Patient Satisfaction Studies

Background:

• Adult patients receiving mental health services (MHS) in multidisciplinary healthcare networks were assessed.
• Understanding patient satisfaction is crucial for improving MHS delivery and patient outcomes.

Purpose of the Study:

• To assess adult patient satisfaction with MHS in comprehensive healthcare networks.
• To identify factors associated with patient satisfaction in mental healthcare settings.

Main Methods:

• A cross-sectional study of 325 patients with mental disorders across 4 Quebec health networks.
• Data collected via standardized instruments and medical records, analyzed using multiple linear regression based on Andersen's Behavioral Model.
• Variables included sociodemographic, clinical, needs-related, service utilization, social support, and quality-of-life factors.

Main Results:

• Global patient satisfaction score averaged 4.11 out of 5.0.
• Positive associations with satisfaction: continuity of care, case management, and adequate help received.
• Negative associations with satisfaction: number of unmet needs and hospitalization.

Conclusions:

• Good continuity of care and needs-met services correlate with higher patient satisfaction.
• Hospitalization and unmet needs are associated with dissatisfaction, indicating key areas for MHS enhancement.
• Addressing these variables is vital for improving MHS delivery and patient recovery.