Managing multimorbidity: how can the patient experience be improved?

Area of Science:

• Healthcare Quality Research
• Patient-Centered Care
• Chronic Disease Management

Background:

• Patient experience is a key indicator of healthcare quality, impacting clinical outcomes.
• Limited understanding exists regarding patient experience in multimorbidity management, with early signs suggesting potential deficits.
• Positive patient experiences are linked to knowledge, involvement in decision-making, coordinated care, and effective communication.

Purpose of the Study:

• To explore and define the key factors influencing patient experience in the management of multimorbidity.
• To identify areas for improvement in healthcare delivery for individuals with multiple chronic conditions.

Main Methods:

• Literature review and synthesis of existing evidence on patient experience and multimorbidity.
• Analysis of factors contributing to positive and negative patient experiences.

Main Results:

• Patient knowledge and involvement in decision-making significantly improve care experiences.
• Well-coordinated care, good communication, and integrated health and social services are vital.
• Disease prevention and integrated mental and physical healthcare are essential for better patient journeys.

Conclusions:

• Enhancing patient experience in multimorbidity requires a focus on patient empowerment, integrated care models, and collaborative health and social services.
• Advocacy groups play a role in amplifying patient voices and improving access to care and support.
• Addressing healthcare inequalities and involving patients in policy development are critical for improving multimorbidity management.