Improving Patient Experience Through Nursing Satisfaction.

Area of Science:

• Healthcare Management
• Nursing Practice
• Patient Experience

Background:

• Patient experience is crucial for quality healthcare.
• Nursing satisfaction and collaboration are often linked to patient outcomes.
• Improving these factors can enhance overall healthcare quality.

Purpose of the Study:

• To investigate the hypothesis that increased nursing satisfaction improves patient experience.
• To evaluate the impact of an advanced practitioner-directed floor (APDF) on nursing satisfaction and patient experience.
• To assess the effect of enhanced collaboration and AP presence on a trauma medical-surgical unit.

Main Methods:

• Implemented an APDF model on a 28-bed trauma, medical-surgical unit.
• Introduced 24-hr advanced practitioner (AP) coverage, patient information packets, and consistent daily rounds.
• Increased AP floor presence to foster multidisciplinary communication.

Main Results:

• Registered nurses (RNs) reported feeling more respected and that the trauma team was more collaborative post-implementation.
• Overall patient satisfaction scores improved following the APDF implementation.
• Nursing satisfaction also showed significant improvement.

Conclusions:

• The APDF model positively impacted nursing satisfaction and team collaboration.
• Focusing on collaboration and professional practice through APDF can enhance nursing satisfaction.
• The study supports the institution of APDFs to improve both nursing and patient experiences.