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Area of Science:

  • Organizational Psychology
  • Environmental Psychology
  • Human Factors Engineering

Background:

  • Companies frequently transition from open-plan offices (OPOs) to activity-based workplaces (ABWs).
  • Limited research exists on the specific benefits and drawbacks experienced after such office environment changes.
  • Understanding these transitions is crucial for optimizing workplace design and employee well-being.

Purpose of the Study:

  • To investigate changes in physical conditions, office utilization, communication patterns, privacy, territoriality, satisfaction, and perceived performance.
  • To compare employee experiences in an activity-based workplace (ABW) versus their previous open-plan office (OPO).
  • To identify key factors influencing employee satisfaction and performance post-relocation.

Main Methods:

  • A mixed-methods approach combining quantitative and qualitative data collection.
  • Pre- and post-relocation questionnaires to track changes over time (n=34) and retrospective ratings (n=66).
  • Post-relocation focus groups, individual interviews, and direct observations to gather in-depth insights.

Main Results:

  • Significant improvements in satisfaction with auditory privacy, background noise, air quality, outdoor views, and aesthetics were observed.
  • Negative impacts included perceived communication deficits within teams, attributed to high people-to-workstation ratios and insufficient workplace rules.
  • Overall satisfaction with the physical work environment increased, while perceived performance remained statistically unchanged.

Conclusions:

  • Activity-based workplaces (ABWs) can enhance employee satisfaction with specific environmental factors compared to open-plan offices (OPOs).
  • Addressing issues such as the people-to-workstation ratio and establishing clear workplace guidelines are critical for mitigating negative outcomes.
  • The study provides valuable insights for organizations planning office transitions, emphasizing a balance between environmental improvements and functional workplace dynamics.