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Education as an Intervention Toward Recognizing and Eliminating Incivility
Creative Nursing
|November 17, 2017
Summary
Online education helps nurses identify and combat incivility, a pervasive issue creating hostile work environments. This training improves recognition of uncivil behaviors and provides strategies to address them, enhancing workplace safety.
Area of Science:
- Nursing
- Healthcare Management
- Workplace Psychology
Background:
- Incivility in nursing is a widespread issue, often unrecognized or dismissed by healthcare professionals.
- This behavior fosters a hostile work environment and poses risks to patient and staff safety.
Purpose of the Study:
- To assess nurses' ability to recognize incivility after an online educational intervention.
- To evaluate the effectiveness of online education in equipping nurses with strategies to counter incivility.
- To identify the types and consequences of incivility experienced by nursing staff.
Main Methods:
- An online educational intervention focused on incivility in nursing was delivered.
- Nurses' recognition of incivility and understanding of counter-strategies were assessed post-intervention.
- Participant-reported experiences of incivility, including types and effects, were collected.
Main Results:
- Educational intervention improved nurses' ability to identify uncivil behaviors among peers.
- Online education enhanced nurses' understanding of strategies to combat incivility.
- Reported incivility types aligned with previous research, with effects including unsafe practices and somatic symptoms.
Conclusions:
- Online education is a viable method for enhancing nurses' recognition and management of workplace incivility.
- Addressing incivility through education can mitigate negative effects, such as unsafe behaviors and somatic consequences.
- Further research into effective interventions for nursing incivility is warranted to promote healthier work environments.
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