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Evaluation of patient satisfaction in pediatric dermatology
Sarah Ahmed1, Jonathan Miller1,2, James F Burrows2
1Sidney Kimmel Medical College, Thomas Jefferson University, Philadelphia, PA, USA.
Insights
Patient satisfaction in pediatric dermatology is driven by clear communication, provider confidence, and practice environment. These factors significantly influence a family's likelihood to recommend the clinic, guiding quality improvement efforts.
Area of Science:
- Pediatric Dermatology
- Healthcare Quality Improvement
- Patient Experience Research
Background:
- Limited research exists on patient-valued factors in pediatric dermatology settings.
- Current quality improvement literature in dermatology often excludes pediatric populations.
- Understanding patient experience drivers is crucial for enhancing care in pediatric dermatology.
Purpose of the Study:
- To identify key factors predicting a positive patient experience in pediatric dermatology clinics.
- To investigate the relationship between patient experience variables and overall patient satisfaction.
- To inform quality improvement initiatives by pinpointing areas of high patient value.
Main Methods:
- Patient satisfaction surveys were administered in four pediatric dermatology clinics.
- Data from 516 families were analyzed using a 5-point Likert scale.
- Pearson correlation coefficients assessed the relationship between satisfaction variables and likelihood to recommend.
Main Results:
- Likelihood to recommend the care provider (r=0.77) was the strongest predictor of satisfaction.
- Provider clarity in communication (r=0.73) and patient confidence (r=0.70) were significant factors.
- Practice environment cheerfulness (r=0.76) and sensitivity to patient needs (r=0.70) also strongly predicted satisfaction.
Conclusions:
- The patient-physician relationship is paramount in pediatric dermatology patient experience.
- Practice environment and attentiveness to patient needs significantly impact satisfaction.
- Identifying these drivers can guide targeted quality improvement strategies in pediatric dermatology.
Background/Objectives:
There remains a lack of investigation into which factors patients and families value the most in their experience at pediatric dermatology clinics. Most of the current literature on quality improvement in dermatology does not encompass the pediatric population. To determine the drivers that are most predictive of a positive patient experience, we observed the indirect relationship between several factors of the patient experience and their role in patient satisfaction.
Methods:
Patient satisfaction surveys were distributed after their visits to patients at four pediatric dermatology clinics in one children's academic health system. Data were collected and organized into the top 30 survey variables with which patients expressed satisfaction on a 5-point Likert scale. Pearson product-moment correlation coefficients (r) for each variable with regard to "likelihood of your recommending our practice to others" were calculated.
Results:
A total of 516 families completed patient satisfaction surveys. Analyses of top box scores showed that the strongest predictors of patient satisfaction were the likelihood of recommending care provider (r = .77, P = <.001), cheerfulness of practice (r = .76, P = <.001), care provider spoke using clear language (r = .73, P = <.001), patient confidence in care provider (r = .70, P = <.001), and our sensitivity to patient needs (r = .70, P = <.001).
Conclusion:
The patient-physician relationship, along with the environment of the practice and its sensitivity to patients' personal needs, contributes most to the patient experience in pediatric dermatology. Identifying such variables that shape patients' assessments of their experience can guide future quality improvement plans in the specialty.
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