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Related Experiment Video

Updated: Feb 18, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Beyond equality: Providing equitable care for persons with disabilities.

Scott Wakeham1, Sally Heung1, Janet Lee1

  • 1Faculty of Pharmacy & Pharmaceutical Sciences, University of Alberta, Edmonton, Alberta.

Canadian Pharmacists Journal : CPJ = Revue Des Pharmaciens Du Canada : RPC
|November 23, 2017
PubMed
Summary

Pharmacists can improve healthcare accessibility for Canadians with disabilities by understanding and addressing physical, communication, and attitudinal barriers. Implementing patient-centred care ensures equitable access to pharmacy services for all individuals.

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Area of Science:

  • Health Services Research
  • Pharmacy Practice
  • Disability Studies

Background:

  • Approximately 14% of Canadians live with a disability, with older adults being the most affected demographic.
  • Individuals with disabilities encounter significant challenges in accessing essential healthcare services, including pharmacy-related medications and support.

Purpose of the Study:

  • To explore the barriers faced by individuals with disabilities in accessing pharmacy services.
  • To identify strategies for pharmacists to enhance patient-centred care for this population.

Main Methods:

  • A comprehensive literature review was performed on disability and pharmacy services.
  • Additional resources focusing on healthcare accessibility were incorporated into the review.

Main Results:

  • Guidance exists from various organizations on caring for individuals with disabilities.
  • Key concerns include feeling overlooked by the healthcare system and facing physical, communication, and attitudinal barriers.
  • Pharmacists may inadvertently contribute to these barriers due to a lack of awareness; education and training can improve patient-centred care.

Conclusions:

  • Pharmacists can enhance care for individuals with disabilities by increasing their knowledge of accessibility issues.
  • Implementing both physical and nonphysical interventions in community pharmacies is crucial for prioritizing patient-centred care.