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Overcoming counter-knowledge through telemedicine communication technologies.

Jorge Cegarra-Sanchez1, Juan-Gabriel Cegarra-Navarro2, Anthony Wensley3

  • 1University of Murcia , Murcia, Spain.

Journal of Health Organization and Management
|December 1, 2017
PubMed
Summary

Communication technologies help reduce "counter-knowledge" (unverified information) in Hospital-in-the-Home Units (HHUs), improving their learning processes. This mitigation strategy enhances knowledge management and operational efficiency.

Keywords:
Communication technologiesCounter-knowledgeHomecare servicesOrganizational learning

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Area of Science:

  • Healthcare Management
  • Organizational Learning
  • Information Science

Background:

  • Counter-knowledge, defined as unverified information (gossip, partial truths, lies), can negatively impact organizational learning processes.
  • Hospital-in-the-Home Units (HHUs) face unique challenges in knowledge management due to their distributed nature and reliance on information flow.
  • The role of communication technologies in mitigating the effects of counter-knowledge within healthcare settings remains underexplored.

Purpose of the Study:

  • To investigate the relationship between counter-knowledge, organizational learning processes (LP), and the utilization of communication technologies in HHUs.
  • To determine if reducing counter-knowledge leads to increased use of communication technologies.
  • To assess whether the development of counter-knowledge hinders the learning process within HHUs.

Main Methods:

  • Examined the relevance of communication technologies for knowledge exploration and exploitation among 252 patients in a Spanish HHU.
  • Utilized PLS-Graph for data analysis to understand the interplay between counter-knowledge, learning processes, and technology adoption.
  • Explored the potential of communication technologies to filter and manage counter-knowledge within homecare units.

Main Results:

  • Findings indicate that communication technologies can effectively mitigate the negative effects of counter-knowledge within HHUs.
  • The study supports the proposition that strategic use of communication technologies can reduce the detrimental impact of unverified information on learning.
  • Assignment of communication technologies to homecare units provides a mechanism to filter counter-knowledge and prevent associated problems.

Conclusions:

  • Counter-knowledge can play diverse roles in the implementation of learning processes within healthcare organizations.
  • Communication technologies are crucial tools for HHUs to manage and filter counter-knowledge, thereby safeguarding their learning processes.
  • HHU managers can leverage these findings to develop guidelines for understanding counter-knowledge and optimizing technology use for improved organizational learning.