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Creativity and Innovation in Health Care: Tapping Into Organizational Enablers Through Human-Centered Design
Christi Dining Zuber1, Louise Moody
1Aspen Labs LLC, Denver, Colorado (Dr Zuber); Kaiser Permanente, Oakland, California (Dr Zuber); and School of Art and Design, Coventry University, Coventry, United Kingdom (Drs Zuber and Moody).
Nursing Administration Quarterly
|December 2, 2017
Summary
Frontline nurses need specific support to drive healthcare innovation. Identifying seven key enablers, like psychological safety and clear goals, helps leaders foster a culture of change and human-centered design (HCD).
Area of Science:
- Healthcare Innovation
- Nursing Leadership
- Human-Centered Design (HCD)
Background:
- Increasing demand for innovation in healthcare to address challenges, improve quality, access, and reduce costs.
- Nursing workforce often feels unsupported in risk-taking for innovation.
- Potential gap in leadership understanding of conditions fostering nurse-led innovation.
Purpose of the Study:
- To identify enabling conditions that support frontline nurses as champions of innovation and change.
- To provide pragmatic guidelines for leaders to leverage Human-Centered Design (HCD) for healthcare innovation.
Main Methods:
- A Human-Centered Design (HCD) workshop involving 125 nurses from clinical practice.
- Utilized empathy mapping and semistructured questions to explore nurses' experiences with innovation.
- Thematic analysis through a Grounded Theory approach to identify key enablers.
Main Results:
- Seven key enablers for nurse-led innovation emerged from the analysis.
- These include: personal need for a solution, meaningful challenges, goal clarity, resource control, active experimentation, progress indicators, positive encouragement, and psychological safety.
Conclusions:
- The identified enablers are crucial for empowering nurses to lead innovation.
- Leaders can utilize these findings to create supportive environments for change and leverage HCD tools effectively.
- Fostering these conditions can enhance healthcare quality, access, and efficiency.
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