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Embracement as an analyzer of the relationships between professionals, managers and users
Cinira Magali Fortuna1, Karemme Ferreira de Oliveira2, Adriana Barbieri Feliciano3
1Departamento Materno Infantil e Saúde Pública, Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo, Ribeirão Preto, SP, Brazil.
Revista Da Escola De Enfermagem Da U S P
|December 7, 2017
Summary
User embracement in healthcare services reveals complex professional relationships and user access strategies. Analyzing these interactions helps to understand and improve healthcare service delivery.
Area of Science:
- Health Services Research
- Sociology of Health
Background:
- Understanding professional dynamics and user interactions is crucial for effective healthcare delivery.
- The user embracement analyzer offers a novel approach to studying these relationships.
Purpose of the Study:
- To analyze relationships among healthcare professionals, managers, and users.
- To evaluate the role of the user embracement analyzer in understanding these dynamics.
Main Methods:
- A qualitative study using institutional analysis.
- Data collected through 17 focus groups with 137 health professionals across six municipalities.
Main Results:
- User embracement organizes spontaneous demand, with nurses and community agents as key intermediaries.
- Doctors hold final decision-making power, while managers aim to prevent complaints.
- Users employ political and media channels for access when direct services are unavailable.
Conclusions:
- User embracement acts as a critical analyzer, revealing and clarifying relationships within health services.
- Analyzing these revealed dynamics can help denaturalize and improve existing healthcare practices.
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