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Patients as Front-Line Owners and Partners in Improving Quality and Safety
Linda Hughes1, Katarina R Busija2, Esha Ray Chaudhuri3
1Co-Chair, Patients for Patient Safety Canada, Winnipeg, MB.
Healthcarepapers
|December 27, 2017
Summary
The front-line ownership (FLO) approach enhances safe care by empowering diverse participants. Patient partners emphasize their crucial role in improvement initiatives, advocating for collaboration in all efforts.
Area of Science:
- Healthcare Improvement Science
- Patient Engagement Strategies
Background:
- The front-line ownership (FLO) approach has demonstrated success in advancing safe care across various settings.
- Key principles of FLO include "Nothing about me without me," empowering typically uninvited change agents, and breaking down organizational hierarchies.
Purpose of the Study:
- To highlight the success of the front-line ownership (FLO) approach in healthcare improvement.
- To advocate for the essential role of patient partners in all improvement initiatives.
Main Methods:
- The authors' perspective is based on a decade of experience as patient partners at all system levels.
- Literature review and leading practices were considered.
Main Results:
- The FLO approach fosters positive dialogue and empowers individuals previously excluded from problem-solving.
- Patient partners are crucial for successful improvement initiatives.
Conclusions:
- Patient partners strongly recommend their inclusion in all healthcare improvement efforts.
- Further information on patient involvement in FLO implementation is needed to provide valuable lessons for others.
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