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It's how you say it: physicians' vocal behavior.

J A Harrigan1, J F Gramata, K S Lucic

  • 1University of Cincinnati, College of Medicine, OH 45267.

Social Science & Medicine (1982)
|January 1, 1989
PubMed
Summary
This summary is machine-generated.

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Female listeners perceived physicians as more empathic, dominant, and calm in audio-only interactions compared to typed transcripts. Communication mode significantly impacts patient-physician perceptions.

Area of Science:

  • Medical Communication
  • Psychology
  • Human-Computer Interaction

Background:

  • Physician-patient communication is crucial for healthcare outcomes.
  • Telemedicine, particularly audio-only consultations, is increasingly prevalent.
  • Understanding patient perceptions in different communication modalities is essential.

Purpose of the Study:

  • To evaluate patient perceptions of physicians in audio-only versus typed transcript communication.
  • To identify factors influencing these perceptions, including listener gender and conversational phase.

Main Methods:

  • Thirty doctor-patient interactions were assessed using ten adjective scales.
  • Communication was presented in audio-only and typed transcript formats.
  • Listeners rated physicians on empathy, dominance, and calmness.

Related Experiment Videos

Main Results:

  • Female listeners rated physicians higher on empathy, dominance, and calmness in audio-only mode.
  • Audio segments were rated more positively than typed transcripts across all variables.
  • Middle conversational phases received more positive evaluations than initial greetings.
  • Audio segments were perceived more positively during middle conversational phases.

Conclusions:

  • Communication modality significantly influences patient perceptions of physician attributes.
  • Gender moderates the perception of physician communication, with females being more sensitive to audio cues.
  • Physician vocal characteristics like amplitude and speech rate correlate with perceived dominance.