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Evaluate the Usability of the Mobile Instant Messaging Software in the Elderly
Tzu-Ning Wen1, Po-Liang Cheng1, Po-Lun Chang1
1Institute of Biomedical Informatics, National Yang-Ming University, Taipei, Taiwan, China.
Studies in Health Technology and Informatics
|January 4, 2018
Summary
Elderly users showed positive acceptance of the LINE app, finding it a useful and convenient communication tool. Further assistance with specific functions can enhance their willingness to use new smartphone technologies.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Digital Health
Background:
- Instant messaging (IM) is a popular real-time communication tool.
- Teaching smartphone use to the elderly presents challenges, and their acceptance of IM is largely unknown.
Purpose of the Study:
- To describe the usability and evaluate the acceptance of instant messaging (IM) among elderly individuals using smartphones for the first time.
- To assess the elderly's attitude, perceived usefulness, and willingness to use the LINE app.
Main Methods:
- A quasi-experimental study involving 41 elderly participants who were first-time smartphone users.
- Usability and acceptance were evaluated using the Technology Acceptance Model, assessing cognitive usability, ease of use, attitude, and willingness to use.
Main Results:
- Elderly participants reported a positive attitude (average 4.07) and perceived usefulness (average 4.00) towards the LINE app.
- Scores for cognitive ease of use and willingness to use were similar (average 3.86).
- Participants found the app an excellent, useful, and convenient communication tool, though some functions required additional assistance.
Conclusions:
- The elderly demonstrate positive acceptance of the LINE app, indicating potential for similar acceptance of other communication software.
- Additional support for specific features is crucial for increasing elderly users' willingness to adopt new technologies.
- Understanding elderly users' behavior is key for developing future technology products tailored to this demographic.
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