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Transforming Geriatric Care: A HIMSS Level 7 Model for Holistic Patient-Centered Service Delivery (® Life Concerto)
Li-Kuo Liu1,2, Yi-Ru Chiu1, Ting Yi Li3
1Institute of Biomedical Informatics, National Yang-Ming Chiao Tung University, Taipei, Taiwan.
Studies in Health Technology and Informatics
|August 8, 2025
Summary
An AI platform, Life Concerto, improved elderly care by enhancing communication and data sharing among caregivers and providers. This technology significantly increased patient-care team interactions and reduced administrative tasks, boosting overall care efficiency.
Area of Science:
- Gerontology and Health Informatics
- Artificial Intelligence in Healthcare
- Digital Health Solutions
Background:
- Aging populations necessitate advanced elderly care solutions.
- Traditional care models face challenges in communication, data integration, and real-time record-keeping.
- The HIMSS Continuity of Care Maturity Model (CoCMM) emphasizes integrated, patient-centered care.
Purpose of the Study:
- To design, implement, and evaluate "Life Concerto," an AI-enabled platform.
- To address gaps in elderly care through integrated communication and collaboration.
- To improve the quality and efficiency of elderly care services.
Main Methods:
- Utilized a BERT-based natural language processing system for classification.
- Incorporated expert-curated decision-support algorithms.
- Facilitated multilingual, real-time communication and structured documentation across 35 institutions.
Main Results:
- Achieved 5.5 weekly patient-care team interactions, surpassing traditional models.
- Reduced dementia care visit times by 66.4% and administrative workload.
- Enabled real-time data sharing, improving accuracy and breaking language barriers with multilingual support.
Conclusions:
- Life Concerto achieved HIMSS CoCMM Level 7, demonstrating a dynamic, patient-centered care model.
- AI-driven solutions offer transformative potential for elderly care.
- Future work should focus on EHR integration and overcoming adoption barriers for wider impact.
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