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Pharmacy technician involvement in community pharmacy medication therapy management
Journal of the American Pharmacists Association : Japha
|February 4, 2018
Summary
Pharmacy technicians can assist with medication therapy management (MTM) services. While involvement was lower than expected, technicians identified MTM opportunities, potentially increasing job satisfaction.
Area of Science:
- Pharmacy Practice
- Medication Management
- Healthcare Operations
Background:
- Community pharmacies are increasingly utilizing technicians to support medication therapy management (MTM) services.
- Understanding the impact and perceptions of technician involvement in MTM is crucial for optimizing service delivery.
Purpose of the Study:
- To evaluate the effect of technician training on the completion rates of MTM services.
- To explore pharmacists' and technicians' views on technician engagement in MTM tasks and their overall satisfaction.
Main Methods:
- A prospective observational study was conducted in 32 community pharmacies.
- MTM claims were analyzed for 3 months pre- and post-training.
- Surveys assessed perceptions and satisfaction among trained pharmacists and technicians.
Main Results:
- Completed MTM claims increased from 1735 to 2687 post-training.
- Technician involvement in identifying MTM opportunities was the most frequent task reported (62.5% technicians, 47.2% pharmacists).
- Satisfaction with the technician's role in MTM was reported by nearly half of both technicians (42.5%) and pharmacists (44.0%).
Conclusions:
- Technician participation in MTM services was lower than anticipated post-training.
- Identifying MTM opportunities emerged as a key technician role, suggesting a focus for future training.
- Technician involvement in MTM may enhance job satisfaction for participating technicians.
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