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Parent Perspectives on Appointment Nonattendance: A Descriptive Study.

Jacqueline Touch, Jill P Berg

Pediatric Nursing

|February 7, 2018

Summary

This summary is machine-generated.

Parental views on pediatric appointment no-shows reveal that child/family and healthcare system factors influence attendance. Optimizing appointment attendance requires reducing wait times and improving care coordination.

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Area of Science:

Pediatric Healthcare
Patient Access to Care
Healthcare Management

Background:

Appointment nonattendance in healthcare settings leads to decreased productivity, patient/provider dissatisfaction, and delayed care.
Understanding factors influencing missed appointments is crucial for improving healthcare delivery and patient outcomes.

Purpose of the Study:

To explore parental perspectives on appointment nonattendance in pediatric specialty care.
To identify facilitators and barriers to successful appointment attendance from the parent's viewpoint.

Main Methods:

An exploratory, descriptive study design was employed.
Conventional content analysis was used to analyze interviews with eight parents of children aged five years and younger.
Interviews focused on appointment attendance experiences in pediatric specialty care clinics.

Main Results:

Parental feedback indicated that both child/family system factors and provider/healthcare system factors contribute to appointment nonattendance.
Key themes identified included the need for reduced wait times for specialty appointments.
Improved coordination of multiple services and convenient appointment scheduling were also highlighted.

Conclusions:

Addressing parental concerns regarding wait times, service coordination, and appointment scheduling can improve attendance rates in pediatric specialty care.
Healthcare systems should consider these parental perspectives to optimize appointment attendance and ensure timely patient care.