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[Telephone triage by the general practitioner: not a smart move]
1Radboudumc, afd. Eerstelijnsgeneeskunde, Nijmegen.
Nederlands Tijdschrift Voor Geneeskunde
|February 17, 2018
Summary
The UK's Telephone First approach for general practice appointments is not recommended for the Netherlands. Insufficient evidence of benefits and potential hindrance to innovative workload solutions suggest alternative strategies are needed.
Area of Science:
- General Practice
- Healthcare Management
- Patient Access
Background:
- The UK introduced the "Telephone First" approach, where General Practitioners (GPs) call back patients within hours of contact.
- This system aims to manage patient appointment requests efficiently.
Purpose of the Study:
- To evaluate the advisability of implementing the "Telephone First" system in the Netherlands.
- To explore alternative strategies for managing patient demands in general practice.
Main Methods:
- The study critically analyzes the "Telephone First" model based on existing research and its potential impact on Dutch general practice.
- It considers the system's advantages, disadvantages, and implications for workload management.
Main Results:
- Current research has not demonstrated sufficient advantages to warrant the adoption of the "Telephone First" system.
- The system may impede necessary reforms in traditional patient request handling and addressing the increasing workload.
Conclusions:
- Implementing the "Telephone First" approach in the Netherlands is not advisable at this time.
- Focus should shift towards developing diverse and innovative methods for managing patient demands in general practice to improve efficiency and sustainability.
