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Improving disaster outcomes with better decision making.

Ronda Oberlin

    Journal of Business Continuity & Emergency Planning
    |March 30, 2018
    PubMed
    Summary

    Effective emergency decision-making requires training to mitigate stress and bias. This research applies risk communication strategies from sense-making and cockpit resource management to improve business and industry disaster outcomes.

    Area of Science:

    • Decision Science
    • Risk Management
    • Organizational Behavior

    Background:

    • Emergency situations demand complex decision-making under high stress.
    • Stress and cognitive biases significantly impact judgment and outcomes.
    • Effective training is crucial for improving emergency response.

    Purpose of the Study:

    • To examine the application of risk communication principles in business and industry.
    • To leverage insights from sense-making research and cockpit resource management.
    • To enhance emergency and disaster preparedness and response.

    Main Methods:

    • Review of sense-making research principles.
    • Analysis of cockpit resource management (CRM) training methodologies.
    • Application of these lessons to industrial and business emergency scenarios.

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    Main Results:

    • Identified key communication strategies for high-stress environments.
    • Demonstrated the transferability of aviation safety training to other sectors.
    • Highlighted the importance of structured decision-making protocols.

    Conclusions:

    • Integrating sense-making and CRM principles can improve business and industry emergency outcomes.
    • Training focused on stress management and bias mitigation is essential.
    • Proactive risk communication strategies are vital for disaster resilience.