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Published on: June 3, 2018
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Summary
Patient access leaders guided the curriculum design for a new training program. This approach ensured the program met the specific needs of patient access professionals.
Area of Science:
- Healthcare Administration
- Medical Education
Background:
- Healthcare organizations face challenges in training patient access staff effectively.
- A need exists for training programs tailored to the specific demands of patient access roles.
Purpose of the Study:
- To describe the curriculum design process for a patient access training program at St. Joseph Health.
- To highlight the importance of stakeholder input in developing effective healthcare training.
Main Methods:
- Initiated curriculum design by consulting with patient access leaders.
- Gathered insights on essential components for an ideal training program.
Main Results:
- The input from patient access leaders directly shaped the training curriculum.
- This collaborative approach ensured the program's relevance and practicality.
Conclusions:
- Engaging frontline leaders is crucial for developing targeted and effective healthcare training programs.
- St. Joseph Health's method provides a model for creating needs-based professional development in patient access.
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