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Empathy02:34

Empathy

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Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
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    Hospitals can upskill current employees into coders, utilizing their existing knowledge to improve workflows and create new career opportunities within the organization.

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    Area of Science:

    • Healthcare Administration
    • Health Informatics
    • Workforce Development

    Background:

    • Healthcare organizations face challenges in recruiting and retaining skilled coding professionals.
    • Leveraging existing staff offers a potential solution to address coding shortages and skill gaps.

    Purpose of the Study:

    • To explore the benefits of internal training programs for developing coding staff within hospitals.
    • To assess how upskilling existing employees impacts institutional knowledge retention and career progression.

    Main Methods:

    • Analysis of internal hospital training initiatives for non-coding staff transitioning into coding roles.
    • Evaluation of program outcomes related to coding accuracy, efficiency, and employee retention.

    Main Results:

    • Internal training programs successfully convert existing staff into proficient coders.
    • Upskilling employees leverages valuable institutional knowledge, enhancing coding accuracy and understanding of hospital-specific workflows.
    • Provides clear career advancement pathways for internal staff, boosting morale and retention.

    Conclusions:

    • Training current hospital staff as coders is an effective strategy for workforce development.
    • This approach optimizes the use of institutional knowledge and fosters career growth, addressing critical staffing needs in health information management.