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"How do I say that?": Using communication principles to enhance medication therapy management instruction
Paul M Denvir1, Katie E Cardone2, Wendy M Parker1
1Department of Population Health Sciences, Albany College of Pharmacy and Health Sciences, 106 New Scotland Ave, Albany, NY 12208, United States.
Currents in Pharmacy Teaching & Learning
|May 1, 2018
Summary
This study identifies key communication challenges in medication therapy management (MTM) and provides principles and strategies for pharmacy educators to enhance MTM training. Enhanced communication skills improve patient care and adherence.
Area of Science:
- Pharmacy Education
- Communication in Healthcare
- Patient Safety
Background:
- Medication Therapy Management (MTM) is crucial for optimizing medication use and patient outcomes.
- Effective communication is essential for successful MTM service delivery.
- Current MTM training may not adequately prepare students for communication challenges.
Purpose of the Study:
- To identify communication challenges in MTM.
- To describe communication principles and instructional practices for MTM training.
- To enhance pharmacy students' communication strategies for MTM.
Main Methods:
- Qualitative study utilizing formative assessment data.
- Interviews with pharmacy educators and MTM program alumni.
- Analysis of communication challenges, principles, and strategies.
Main Results:
- Five key communication challenges in MTM service delivery were identified.
- Two core communication principles were defined for educators and learners.
- Specific, actionable strategies were developed based on communication principles.
Conclusions:
- Proactive communication training in MTM advanced pharmacy practice experiences is effective.
- Students successfully applied learned principles and strategies in practice.
- This training enhances preparedness for post-graduation MTM practice.
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