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Non-verbal Communication in a Neonatal Intensive Care Unit: A Video Audit Using Non-verbal Immediacy Scale (NIS-O)

Somashekhar Marutirao Nimbalkar1,2, Himalaya Raval1, Satvik Chaitanya Bansal3

  • 1Department of Pediatrics, Pramukhswami Medical College, Karamsad, Gujarat, 388325, India.

Indian Journal of Pediatrics
|May 4, 2018
PubMed

Effective communication with parents is a very important skill for pediatricians especially in a neonatal setup. The authors analyzed non-verbal communication of medical caregivers during counseling sessions. Recorded videos of counseling sessions from the months of March-April 2016 were audited. Counseling episodes were scored using Non-verbal Immediacy Scale Observer Report (NIS-O). A total of 150 videos of counseling sessions were audited. The mean (SD) total score on (NIS-O) was 78.96(7.07). Female counseled sessions had significantly higher proportion of low scores (p < 0.001). No video revealed high score. Overall 67(44.67%) sessions revealed low total score. This reflects an urgent need to develop strategies to improve communication skills in a neonatal unit. This study lays down a template on which other Neonatal intensive care units (NICUs) can carry out gap defining audits.

Keywords:
CommunicationNeonatal intensive careNon-verbal immediacy scale observer report

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