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Healthcare managers' perceptions of managing poor performance
Melanie Hill1, Heather Gluyas1, Martinique Sandy1
1Murdoch University , Murdoch, Australia.
Journal of Health Organization and Management
|May 18, 2018
Summary
Healthcare managers often struggle with managing underperforming staff due to a disconnect with HR departments. Improving these relationships and providing better support can enhance performance management outcomes.
Area of Science:
- Healthcare Management
- Organizational Psychology
Background:
- Managing underperforming staff is a critical challenge for healthcare managers.
- Existing support systems for managers may have significant gaps.
Purpose of the Study:
- To explore healthcare managers' perceptions and experiences managing poorly performing staff.
- To identify available support and existing gaps for these managers in community and ambulatory settings.
Main Methods:
- Qualitative data collection through two semi-structured focus groups.
- Thematic analysis of transcribed focus group discussions.
Main Results:
- Six key themes emerged regarding managers' experiences with performance management.
- A significant disconnect was identified between managers and Human Resources (HR) departments.
- Managers were aware of most available workplace supports but noted gaps in their application.
Conclusions:
- Building stronger manager-HR relationships is crucial for effective performance management.
- Developing clear management learning pathways and emotional support strategies is recommended.
- These interventions can lead to improved organizational outcomes in performance management processes.