[Information and care package, keywords for improving the reception of patients in emergency departments]

Emergency departments carry out an essential public service mission. They must be able to attend to anyone who arrives through their doors. Today, these departments are saturated, notably because they are having to respond to the insufficiency and lack of visibility of the community-based care provision. In this sense, users must be better informed of the options available to them upstream of the emergency departments. Finally, comprehensive reflection is necessary in order to improve the quality of patient reception in emergency departments.