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How Do Hearing Aid Owners Respond to Hearing Aid Problems?
Rebecca J Bennett1,2, Ariane Laplante-Lévesque3,4, Robert H Eikelboom1,2,5
1From the Ear Science Institute Australia, Subiaco, Australia.
Ear and Hearing
|May 22, 2018
Summary
Hearing aid owners often avoid seeking help for problems, using various coping strategies. Past experiences and support from others significantly influence their hearing aid success.
Area of Science:
- Audiology
- Hearing Healthcare
- Rehabilitation
Background:
- Hearing aids improve communication but can be abandoned due to post-fitting problems.
- Understanding user responses to hearing aid issues is crucial for successful adoption.
Purpose of the Study:
- To explore hearing aid owners' and clinicians' perspectives on problem-solving after hearing aid fitting.
- To develop a conceptual framework for understanding user responses to hearing aid challenges.
Main Methods:
- Concept mapping was employed with 17 hearing aid owners and 21 clinicians.
- Participants generated, sorted, and rated statements about user responses to hearing aid problems.
Main Results:
- Four key response concepts identified: Seeking External Help, Problem Solving, Putting Up with Problems, and Negative Emotional Response.
- Clinician and significant other behaviors critically influenced help-seeking behaviors, with both helpful and unhelpful impacts.
Conclusions:
- Hearing aid users often hesitate to seek professional help, employing diverse coping mechanisms.
- Past experiences and social support networks significantly impact rehabilitation outcomes.
- Clinicians should offer enhanced technical/emotional support, involve significant others, and promote self-management for better hearing aid success.
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