Competences management for improving performance in health organizations

Area of Science:

• Healthcare Management
• Medical Staff Competency Assessment
• Organizational Development

Background:

• Assessing clinical and organizational competences is crucial for assigning medical staff tasks and responsibilities.
• Existing literature highlights the need for such assessments but lacks studies on the construction and perception of privilege evaluation systems.

Purpose of the Study:

• To describe the design and construction of a privilege mapping system for medical staff competences at Niguarda Hospital.
• To measure and assess the impact of implementing a clinical competences evaluation process within the same hospital.

Main Methods:

• Retraced the development and implementation of the privilege evaluation system, identifying involved subjects, phases, and outputs.
• Distributed a questionnaire to 50 unit heads to investigate perceptions on competences evaluation for professional development, work organization, collaboration, context-specific impact, and clinical outcome evaluation.

Main Results:

• Identified key success factors for developing and implementing a privilege mapping system.
• Clinical leaders recognize the importance of competences evaluation as a management tool for professional development, identifying excellence, and planning operational activities.

Conclusions:

• The study provides a model for constructing privilege mapping systems based on clinical and organizational competences.
• Clinical leaders perceive competences evaluation as a vital management tool, underscoring its value in healthcare settings.