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Assessing the Relative Performance of Nurses Using Data Envelopment Analysis Matrix (DEAM).

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  • 1Social Determinants of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran.

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Summary

This study introduces a Data Envelopment Analysis Matrix (DEAM) to assess nurse performance, categorizing staff into four groups for targeted improvement strategies in healthcare management.

Keywords:
Data envelopment analysis (DEA)Data envelopment analysis matrix (DEAM)Healthcare servicesPerformance assessmentRelative efficiency of nurses

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Area of Science:

  • Healthcare Management
  • Nursing Performance Evaluation
  • Operations Research

Background:

  • Effective employee performance assessment is crucial in healthcare.
  • Nurses significantly influence patient care quality due to their direct patient interaction.

Purpose of the Study:

  • To propose a novel Data Envelopment Analysis Matrix (DEAM) approach for assessing nurse performance based on relative efficiency.
  • To provide a practical framework for hospital managers to evaluate and enhance nursing staff performance.

Main Methods:

  • Developed a DEAM model using five input variables (employment type, experience, training, hours, overtime) and eight output variables (activity hours).
  • Applied the model to 30 nurses in a hospital's heart department in Iran.
  • Determined relative efficiency using Data Envelopment Analysis (DEA) and evaluated performance in a DEAM format.

Main Results:

  • Nurses were categorized into four performance groups: superstars, potential stars, needing training, and question marks.
  • The DEAM approach facilitated a clear classification of nurse efficiency.
  • Identified specific areas for targeted interventions based on performance groups.

Conclusions:

  • The DEAM approach offers a practical framework for hospital managers to assess nurse efficiency.
  • Recommendations were formulated for policymakers to improve and maintain nursing staff performance.
  • The study aims to enhance the quality of healthcare delivery through systematic performance evaluation.