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Updated: Feb 8, 2026

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Published on: November 10, 2010
Gamblers seeking online help are active help-seekers: Time to support autonomy and competence
S N Rodda1, N A Dowling2, D I Lubman3
1School of Population Health, University of Auckland, New Zealand; Turning Point, Eastern Health, Richmond, Australia; School of Psychology, Deakin University, Geelong, Australia.
A comprehensive 14-item questionnaire significantly increased reported rates of problem gambling help-seeking compared to a single-item measure. Including self-directed activities revealed 93% of gamblers attempted to reduce gambling.
Area of Science:
- Psychology
- Public Health
- Behavioral Science
Background:
- Traditional research on problem gambling help-seeking often overlooks diverse support avenues beyond face-to-face services.
- The World Health Organization defines help-seeking broadly, encompassing any action to address psychological or behavioral issues.
Purpose of the Study:
- To investigate the full spectrum of help-seeking behaviors among problem gamblers.
- To compare the efficacy of a comprehensive help-seeking measure against a single-item approach in identifying help-seeking rates.
Main Methods:
- Administered a one-item and an expanded 14-item Help-Seeking Questionnaire (HSQ) to 277 online-seeking problem gamblers.
- Assessed lifetime professional help-seeking and engagement with self-directed gambling reduction activities.
Main Results:
- The 14-item HSQ identified significantly higher lifetime professional help-seeking (70%) versus the one-item measure (22%).
- Incorporating self-directed activities revealed 93% of gamblers had attempted at least one strategy to curb their gambling.
- Current help-seeking measures appear to underestimate the full range of gambler-initiated reduction efforts.
Conclusions:
- A comprehensive assessment, like the 14-item HSQ, is crucial for accurately measuring problem gambling help-seeking.
- Future surveys should consider utilizing the one-item or three-item HSQ for broader engagement measurement, with the full 14-item screen for detailed assessment.
- Recognizing diverse help-seeking behaviors, including self-directed ones, is vital for effective problem gambling support strategies.
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