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Developing a competency framework for pharmacy technicians: Perspectives from the field.

Tamara C Koehler1, Harold Bok2, Michiel Westerman3

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Summary
This summary is machine-generated.

A new competency framework for Pharmacy Technicians (PTs) was developed using qualitative research. This framework outlines essential skills and knowledge for PTs in pharmaceutical care, aiding in education and practice preparation.

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Area of Science:

  • Pharmacy Practice
  • Health Professions Education

Background:

  • The profession of Pharmacy Technicians (PTs) has emerged due to increasing complexity in pharmaceutical care.
  • Global pharmaceutical organizations are actively seeking optimal strategies for PT education and employment.

Purpose of the Study:

  • To investigate the knowledge, skills, and attitudes essential for Pharmacy Technicians (PTs).
  • To establish a PT competency framework based on stakeholder input within the Dutch pharmaceutical sector.

Main Methods:

  • A qualitative research design utilizing focus group interviews and a modified Delphi-method was employed between 2015 and 2017.
  • Iterative thematic analysis and consensus-building (≥70%) were used to refine the competency domains.

Main Results:

  • The study involved 27 PTs and 12 pharmacists in focus groups, and a Delphi panel of 8 PTs, 12 pharmacists, and 14 other stakeholders.
  • A six-domain competency framework was developed: Communication in patient care, Interdisciplinary collaboration, Pharmaceutical expertise, Organization of care practice, Collaborative leadership, and Personal development.

Conclusions:

  • The developed PT competency framework offers a robust foundation for PT training and curriculum enhancement.
  • This framework aids in understanding the PT role and optimizing preparation for practice in pharmaceutical care.