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Electronic Health Record Interactions through Voice: A Review
Yaa A Kumah-Crystal1, Claude J Pirtle1, Harrison M Whyte2
1Department of Biomedical Informatics, Vanderbilt University Medical Center, Vanderbilt University, Nashville, Tennessee, United States.
Applied Clinical Informatics
|July 25, 2018
Summary
Voice input technology can improve electronic health record (EHR) usability and efficiency. This review highlights successes, challenges, and future opportunities for voice assistants in healthcare settings.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Medical Technology
Background:
- Electronic health records (EHRs) present usability challenges, leading to workflow inefficiencies with traditional keyboard/mouse interfaces.
- Voice input technology offers a promising solution to enhance EHR navigation and data management.
Purpose of the Study:
- To review the literature on voice input technology for EHR facilitation.
- To examine the benefits and challenges of implementing voice technologies in healthcare.
- To discuss emerging opportunities with voice assistant technology in clinical settings.
Main Methods:
- Systematic literature review using MEDLINE and Google search.
- Evaluation of articles on voice technology strengths and limitations in healthcare.
- Review of consumer technology publications for emerging voice assistant functionalities.
Main Results:
- Sixty-one healthcare-focused voice technology papers were included; 32 detailed production environments.
- Voice applications were categorized into documentation, commands, and interactive response/navigation.
- Twelve of 31 reviewed articles on consumer voice assistant usability were included.
Conclusions:
- Voice input technologies show successes and challenges in healthcare applications.
- Emerging consumer voice assistant technologies present opportunities for integration into healthcare.
- Further development can enhance EHR usability and clinical workflows.
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