A three-step methodology for process-oriented performance: how to enhance automated data collection in healthcare

Area of Science:

• Healthcare Management
• Health Informatics
• Business Process Management

Background:

• Healthcare managers face challenges in enhancing process-oriented performance.
• There is a need for new approaches to improve the success rate of implementing process-oriented performance measurement systems.
• Investigating novel strategies is crucial for advancing healthcare performance management.

Purpose of the Study:

• To investigate and discuss a step-by-step methodology for implementing an automated and effective process-oriented performance measurement system in hospitals.
• To provide a framework for developing performance dashboards based on demand, supply, and their fit.
• To illustrate the methodology using a case study of hip surgery processes in two hospitals.

Main Methods:

• Developed a step-by-step methodology for implementing automated process-oriented performance measurement.
• Utilized a three-step framework for dashboard development: demand side, supply side, and fit.
• Applied the methodology to a hip surgery process case study in two hospital settings.

Main Results:

• A reliable set of process-oriented performance metrics was defined for integrated healthcare flow analysis and management.
• Investigated methods for automatically integrating gathered data into a reporting infrastructure.
• Demonstrated the successful application of the methodology in a real-world hospital setting.

Conclusions:

• The developed step-by-step methodology enables automated implementation of effective process-oriented performance measurement in healthcare organizations.
• Facilitates alignment between hospital management goals, stakeholder interests, and analytical insights from business process management notation and hospital information system (HIS) data.
• Enhances the analytical capabilities for managing and improving healthcare processes.