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Use of text messaging to improve patient experience and communication with pediatric tonsillectomy patients

Laurie Newton1, Cecille Sulman1

  • 1Children's Hospital of Wisconsin / Medical College of Wisconsin - Milwaukee, 8915 W. Cornell Ct., Milwaukee, WI, 53226, USA.

International Journal of Pediatric Otorhinolaryngology
|September 4, 2018
PubMed

Insights

Text messaging improved communication and reduced anxiety for pediatric tonsillectomy patients. This innovative approach enhanced the overall surgical experience by providing timely information and support.

Area of Science:

  • Healthcare Technology
  • Patient Communication
  • Surgical Quality Improvement

Background:

  • Pediatric tonsillectomy is a common surgical procedure.
  • Effective patient and family communication is crucial for a positive surgical experience.
  • Traditional communication methods may have limitations in delivering timely information.

Purpose of the Study:

  • To develop and implement a text messaging service for pediatric tonsillectomy patients.
  • To enhance pre- and postoperative communication and patient experience.
  • To assess the effectiveness of text message-based education and reminders.

Main Methods:

  • A text messaging service was designed to deliver pre- and postoperative information.
  • The service was piloted on five patients, then expanded to 85 pediatric tonsillectomy patients.
  • Patient outcomes and parental satisfaction were evaluated.

Main Results:

  • No canceled procedures or emergency department visits were reported in the larger sample.
  • Approximately 25% of patients contacted the clinic nurse line postoperatively, primarily for pain management concerns.
  • Parental surveys indicated high satisfaction, with messages found useful, easy to understand, and anxiety-reducing.

Conclusions:

  • Text messaging offers an innovative and effective method for patient education in pediatric surgery.
  • This technology can improve communication and the overall experience for patients undergoing tonsillectomy.
  • Leveraging smartphone use can enhance patient support and streamline postoperative care.
Abstract

Keywords:
Patient experiencePediatricTechnologyText messagingTonsillectomy

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