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Pet owners' perceptions of veterinary safety practices
Heather Fowler1, Bianca Irimia1, Vickie Ramirez1
1Department of Occupational and Environmental Health Sciences, School of Public Health, Center for One Health Research (COHR), University of Washington, Seattle, Washington, USA.
Effective communication between veterinary staff and pet owners is crucial for implementing safety practices. Explaining the reasons behind safety protocols can improve client cooperation and prevent injuries in veterinary settings.
Area of Science:
- Veterinary Medicine
- Occupational Health
- Human-Animal Interactions
Background:
- Veterinary workers face risks caring for animals while ensuring their own safety.
- Pet owner perceptions and agreement with safety practices can influence their implementation.
- A One Health Occupational Safety and Health (OHOSH) model framework is relevant.
Purpose of the Study:
- To understand pet owner perceptions of veterinary worker safety practices.
- To identify factors influencing the adoption of safety measures in veterinary clinics.
- To explore the role of communication in veterinary worker safety.
Main Methods:
- Conducted three focus groups with twenty pet owners in Seattle in November 2016.
- Recorded and transcribed focus group interviews.
- Identified and summarized study themes within human, animal, behavioral, and environmental domains.
Main Results:
- Communication emerged as a critical theme, highlighting its impact on veterinary safety.
- Impaired or lacking communication between veterinary personnel and clients negatively affects safety practices.
- Pet owner engagement is influenced by clear explanations of safety policies.
Conclusions:
- Veterinary personnel should communicate the rationale behind worker safety policies to clients.
- Improved communication can foster client engagement and help prevent workplace injuries.
- Addressing communication gaps is essential for the safe delivery of veterinary services.
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