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Learning from Excellence: the 'Yaytix' programme.

Gabriel Chain1, Emma Marshall1, Cathy Geddie1

  • 1Royal Hospital for Sick Children, UK.

Scottish Medical Journal
|September 18, 2018
PubMed
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Learning from excellence initiatives improve hospital staff morale and positive feedback reporting. This project addresses the negative impact of errors on healthcare professionals, fostering a more balanced feedback environment.

Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Patient Safety

Background:

  • Healthcare professionals experiencing errors are vulnerable to negative psychological impacts (the 'second victim phenomenon').
  • A feedback imbalance often favors negative over positive reinforcement in hospital settings.
  • Existing feedback mechanisms and staff morale require assessment.

Purpose of the Study:

  • To implement a 'Learning from Excellence' project in a hospital setting.
  • To counterbalance the prevalence of negative feedback with positive reinforcement.
  • To enhance staff morale and improve the feedback process.

Main Methods:

  • A baseline questionnaire assessed staff feedback mechanisms and morale.
  • A system was introduced for staff to record and comment on examples of excellence.
Keywords:
FeedbackSafety IIerrorsexcellence

Related Experiment Videos

  • Feedback reports were shared with recipients and supervisors, and discussed with senior staff.

    • Main Results:

    • A two-month follow-up audit demonstrated improvements in staff morale.
    • The project led to an increase in positive feedback reporting.
    • An example of improved clinical practice was identified through the feedback system.

    Conclusions:

    • The project successfully enhanced the process of giving and learning from positive feedback.
    • Significant improvements in staff morale were observed.
    • Future research will focus on measuring clinical outcomes, with plans for a regional program to promote reporting excellence.