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I-PASS Handoff Program: Use of a Campaign to Effect Transformational Change
Glenn Rosenbluth1, Lauren A Destino2, Amy J Starmer3,4
1Department of Pediatrics, University of California San Francisco, San Francisco, Calif.
Pediatric Quality & Safety
|September 20, 2018
Summary
Implementing the I-PASS handoff bundle successfully reduced medical errors and adverse events. This transformational change in academic medical centers offers a model for future healthcare improvement initiatives.
Area of Science:
- Healthcare quality improvement
- Patient safety initiatives
- Academic medical centers
Background:
- Behavior change in healthcare systems is challenging.
- The I-PASS handoff bundle implementation led to reduced medical errors and adverse events.
- This success serves as a model for transformational change in academic medical settings.
Purpose of the Study:
- To support and enhance the adoption of the I-PASS handoff bundle across nine study sites.
- To facilitate widespread implementation of a standardized patient handoff process.
Main Methods:
- Utilized Kotter's model for transformational change.
- Established urgency with local data and mandates.
- Formed guiding coalitions, communicated a vision via a branded campaign, and empowered action through feedback and system changes.
- Focused on short-term wins and institutionalizing improvements.
Main Results:
- Successful implementation of the I-PASS handoff bundle.
- Achieved significant reductions in medical errors and preventable adverse events.
- The initial study data fueled a national campaign, leading to mentored implementation at over 35 North American academic medical centers.
Conclusions:
- The I-PASS program demonstrates successful transformational change through education and change management.
- Addressing resistance and barriers with a robust campaign is key.
- Academic medicine can leverage change models and campaigns for healthcare improvement.
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