Internet-Based and Mobile-Based General Practice: Cross-Sectional Survey
Journal of Medical Internet Research
|September 28, 2018
Summary
Internet hospitals in China offer broad services for various health conditions, achieving high patient satisfaction when accessed via computer or smartphone. This technology enhances healthcare quality.
Area of Science:
- Digital Health
- Health Services Research
- Telemedicine
Background:
- Mobile health (mHealth) is globally recognized for improving healthcare quality.
- Internet hospitals are expanding in China to leverage mHealth benefits.
- Previous research has not examined the scope or patient satisfaction of Chinese internet hospitals.
Purpose of the Study:
- To investigate the characteristics of general practice outpatients using internet hospitals.
- To analyze the disease information managed through these platforms.
- To assess patient satisfaction with internet hospital services.
Main Methods:
- Data collected from Zhejiang University's First Affiliated Hospital internet hospital (Feb 2016-Feb 2017).
- Included patient demographics, health conditions, and online comments.
- Web-based consultations accessed via computer or smartphone.
Main Results:
- 715 patients with 365 distinct health issues were analyzed.
- Services covered internal medicine, surgery, pediatrics, and emergency care.
- High patient satisfaction reported, with most receiving health education and positive ratings.
Conclusions:
- Internet hospitals are effective for diverse health conditions.
- High patient satisfaction is contingent on internet accessibility via computer or smartphone.
- This model shows promise for enhancing healthcare delivery.
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