Service design oriented multidisciplinary collaborative team care service model development for resolving drug...

Area of Science:

• Healthcare Management
• Patient Safety
• Service Design

Background:

• Drug-related morbidity and mortality remain significant public health concerns.
• Existing patient care services often have unmet needs and stakeholder perspectives are not fully addressed.
• A collaborative approach is essential for effective medication management.

Purpose of the Study:

• To develop a collaborative multidisciplinary team care (MTC) service model to prevent drug-related morbidity and mortality.
• To address unmet needs and perspectives of diverse stakeholders using a service design framework.
• To create a patient-centered service for improved drug therapy evaluation and management.

Main Methods:

• Utilized a 4D service design framework (Discover, Define, Design, Develop).
• Conducted stakeholder research (desk, field, focus groups, interviews) to identify needs.
• Developed and validated four service prototypes: medication reconciliation, evaluation/management, drug information, and care transitions.

Main Results:

• A novel service concept, Patient-oriented, Collaborative, Advanced, Renovated, and Excellent (P-CARE), was defined.
• The "DrugTEAM" (Drug Therapy Evaluation And Management) service model was developed.
• Four key service components were designed and implemented within a chronic care model.

Conclusions:

• The developed collaborative MTC service model effectively addresses unmet needs in drug therapy management.
• Implementation of the "DrugTEAM" service is expected to enhance pharmacist-stakeholder relationships.
• The model aims to ultimately improve patient outcomes and reduce drug-related harm.