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Conflict Resolution and Management for Medical Practice Teams: Twenty-Five Tips.
The Journal of Medical Practice Management : MPM
|November 20, 2018
Summary
Medical practice managers need conflict resolution skills to prevent workplace toxicity. This guide offers strategies for conflict prevention, management, and resolution to maintain a healthy environment.
Area of Science:
- Healthcare Management
- Organizational Psychology
Background:
- Workplace conflict in medical practices can create a toxic environment, negatively impacting team dynamics and productivity.
- Effective conflict management is crucial for medical practice managers to ensure a healthy and functional work setting.
Purpose of the Study:
- To explore the impact of staff conflict in medical practices.
- To provide medical practice managers with strategies for conflict prevention, management, and resolution.
- To identify common sources and outcomes of workplace conflict and its costs.
Main Methods:
- The article reviews literature on conflict dynamics within healthcare teams.
- It defines key concepts: conflict management and conflict resolution.
- It presents practical strategies and tips for managers, including approaches for conflict-averse individuals.
Main Results:
- Conflict can have both negative and positive consequences within a medical practice.
- Ten strategies for conflict prevention and 25 tips for managing/resolving conflicts are detailed.
- Six common sources of conflict and six potential employee outcomes are identified.
Conclusions:
- Developing robust conflict prevention, management, and resolution skills is essential for medical practice managers.
- Addressing conflict proactively mitigates monetary and nonmonetary costs to the practice.
- Implementing suggested strategies can foster a more positive and productive work environment.
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